Incoho Philippines - Incoholic Thoughts

Graphic Designer Needed

nwonknuecruos — Tue, 08 Mar 2011 18:15:48 +0000

We are in need of a graphic designer.

-College graduate
-with previous experience in web and poster design.
- proficient in Creative Suite (Photoshop, Illustrator, Indesign)
- May be required to work during graveyard hours but normal operating hours will be Manila Daytime. But some flexibility is required.

Interested applicants may email their comprehensive resumes to human.resource@incoho.com

Kyle joined Incoho in 2001 as the Commercial Credit and Collections Manager. He initially managed Incoho’s local portfolio which included two of the Philippines’ top credit card issuers. He took over the post of VP for Philippine Operations in 2004 and has held the post since and is responsible for managing the day to day operations of the call center. In his capacity as head of Philippine Operations, Kyle has overseen a variety of BPO and KPO type engagements ranging from accounts receivables management, lead generation and qualification, business intelligence, and data entry. Kyle was previously connected with Citibank having spent seven years in its cards collections group handling a wide spectrum of delinquency from early delingquency up to pre-write off. He has a Bachelor’s degree in Management and a Master’s Degree in Business Administration from Dela Salle University. He is also a certified Six Sigma Blackbelt. Kyle is an accomplished amateur photographer and is a seasoned PADI Divemaster.

“Safety Guide for Vampires for Commuting at Night”

nwonknuecruos — Mon, 07 Mar 2011 15:35:20 +0000

What? Why would a vampire be commuting at night. Well, I’m not referring to the literary figure with their porcelain white skin, piercing eyes and sexy sharp fangs with androgynous names like Lestat, Louis, Armand, or the more recent Edward Cullen et al. I’m actually referring to the BPO graveyard worker, the shared service employee, the call center agent who toils in the unholy hours of the night and dawn.

While the growth of the BPO industry has created a sub-industry that caters to the needs of the BPO worker such as 24 hour food shops etc, a more devious sub-industry is developing as well preying on the vampires who take the public transportation to get to work. Here are but a few tips on what to do when you get into such a situation.

1. If you’re taking the bus, be as casual as possible. Most BPO’s observe a casual dress code so it won’t take a smart criminal mind to single you out as a

“vampire.” Avoid garish clothes and expensive looking watches that just screams “Hey I just got paid.”

2. Carry only as much cash as you need. If ever you get into a situation where you are in physical danger, do not play the hero. Give up the cash. It is just not worth risking it. Sure, you’ve probably taken some jiu jitsu classes, or you probably weigh a fighting 205 lbs, but then again the dirt bag that’s holding you up has a lot more to lose and will most probably kill not to lose it.

3. If you are able to, maintain atleast two ATM accounts. One where you can store your hard earnings and another one for daily use with just a small amount of cash. There have been instances where hold up men would bring their victims to the ATM and force them to withdraw their funds. Same goes with credit cards, with credit card companies pretty much giving it away, I’m sure most “vampires” have atleast two. Just bring one.

4. Cellphones. Ahh…the ubiquitous item of the 21st century. Statistics would show that 84% of vampires have atleast 2 cellphones. I guess it can’t be helped. One then needs to be smart about it. Keep it out of view as much as possible. Make sure to hide your other cellphone somewhere its not easily discovered. If you got two cellphones, you might want to maintain an older one just so it won’t hurt too much if it gets stolen. Ipods and other MP3 players. Same deal with number four. It’s understandable to get as much comfort as you can while commuting and listening to your ipod certainly helps drown out the noise of the hustle and bustle, it paints you out as a target. So I guess you need to make a call.

5. Cash. Have an emercency stash in another part of your anatormy. A rolled up hundred in your sock would work nice.

Incoho Celebrates its 9th Anniversary, Launches a New LOB

nwonknuecruos — Sat, 26 Feb 2011 13:44:50 +0000

Incoho launches Skiptracing Solutions, its latest line of business to compliment its current offerings of highly specialized services. The solution is aimed at freeing up working capital that is held up in receivables due to debtors being unreachable or un-locatable . Incoho has just completed several pilots with a Fortune 500 client to fine tune the solution. The new line of business leverages on Incoho’s solutions oriented approach to collections as well as their proprietary skip tracing techniques which was developed through years of experience in handling a variety of accounts across all delinquency spectrum from early delinquency, pre-write off, post write-off and recovery.

Process Manager Rolando Mateo states, “The solution is very robust and builds on Incoho’s experience in commercial collections and uncanny ability to recognize gaps in our client’s processes and how we are able to fill those gaps and generate additional value in our client’s value stream.”

The latest line of business is related to Incoho’s main strength which is Collections. Incoho’s line of businesses is very specialized and is highly customized to meet client’s needs. This includes collections which is further divided into consumer and commercial collections, lead generation and qualification, and Research and Data Entry.

Kyle Bendijo, Incoho’s VP for Process Excellence, further states that “Our offerings are very specialized hence the smaller scale of our operations. Each client has specific needs and rather than having a cookie cutter template to force on the client, our strategy is sit down and have a very thorough understanding of our client’s processes by clearly defining it and applying metrics to understand the dynamics and and develop a solution that will allow Incoho to add value to the process. It is always our aim to become an integral component of our client’s process and not just be a service provider. Anyone can provide service, not everyone can add value.”

Alain Ariel Bendijo is Incoho’s VP for Process Excellence. He holds a Bachelor of Arts Degree in Human Resource Management and a Masters Degree in Business Administration from DLSU. He is a seasoned BPO professional with extensive experience in migrating on shore processes to off shore resources. He has successfully overseen a variety of BPO/KPO type engagements ranging from commercial and consumer collections, demand generation, telesales/telemarketing, business intelligence, internet and phone based research and sales support to mention a few. He is a Certified Six Sigma Black Belt and is currently working on developing the current roster of Inocho Managers attain proficiency in Six Sigma Process Improvement Methodology. Kyle is also a seasoned amateur photographer having taken up the hobby in 2007. He enjoys sharing his photographic and photoshop knowledge with his colleagues by conducting free photography workshops for Incoho agents. He is also a Certified PADI Divemaster and has been diving extensive in and around the Philippines since 1994.

Dino Lacambra is Incoho’s AVP for Operations. Dino spent 7 years with RCBC Bankard, a major player in the credit card industry in the Philippines where he was a Consumer Collection Specialist and a Corporate Sales Officer. His duties and responsibilities included accounts receivables and credit risk management on the banks Mastercard and Visa products. As a Sales Officer, Dino was responsible for formulation and implementation of various sales programs which targeted a wide array of markets including various business organizations, corporations and conglomerates.
Dino has a Bachelor of Science Degree in Business Administration with a Major on Marketing from De La Salle.

Adobe Photoshop Lightroom Workshop

nwonknuecruos — Fri, 25 Feb 2011 18:51:33 +0000

Adobe Photoshop Lightroom Workshop for Incoho Photobugs

After the very successful basic photography held last January, Kyle Bendijo, Incoho’s VP for Process Excellence, will be conducting a Lightroom Workshop for Incoho Peeps. Topics to be discussed are as follows:

1. Basic Lightroom Workflow from capture to import

2. RAW vs JPEG

3. White Balance Settings

4. Tone Settings ( Exposure, Recovery, Fill Light, Blacks, Brightness, Contrast etc)

5. Sharpening

6. Exporting to JPEGS

7. Preparing for Print

Those interested in participating may email phoebe.rea@incoho.com

Bring your DSLR’s .Place, Date Time TBD.

Quality Manager

nwonknuecruos — Fri, 25 Feb 2011 18:26:22 +0000

Quality Manager Needed!!!

Incoho is in need of a Quality Manager to oversee Quality Assessment and Quality Control Initiatives. The ideal candiate that we have in mind :

* is a college degree holder of any course.

* has a background in the bpo industry particularly in the operations and quality control functions.

* is currently an assistant manager/manager, team leader level.

* has excellent analytical skills.

* is comfortable working with data and is able to think strategically.

* must have the ability to work with multiple departments across different continents.

* is able to work independently.

* is able to strike a balance between being people and process orientation.

* must have excellent skills in MS Excel and Visio. Preference for applicants who are familiar with Minitab.

* has excellent communication skills, must be able to communicate with all levels of management.

* may have Six Sigma Training or Certification. Not a hard requirement but preference will be given to applicants with exposure to quality and process improvement disciplines.

* is able to work on ever changing schedules but usually would follow EST Hours.

Interested applicants may send their resumes to kyle.bendijo@incoho.com

New Job Openings for a New Project

nwonknuecruos — Thu, 27 Jan 2011 22:28:12 +0000

Title: Project Manager

Location: Manila

Reporting To: Process Manager and or Operations Manager

Responsibilities

· Will have overall responsibility and accountability for the project.

· Will coordinate the efforts from multiple teams in meeting client’s objectives. Specifically, the candidate will work with a North American calling team and drive productivity and quality in their output. The project manager will also work closely with a research team based in the Philippines.

· Must have the ability to think analytically and strategically. The project manager must be able to extract tactical and strategic action plans from raw data.

· The project manager will be the main client interface between Manila team and US team.

· The project manager is responsible for driving productivity and profitability.

· The project manager will be responsible for setting and monitoring performance benchmarks.

· The project manager will be responsible for setting, monitoring and maintaining QA benchmarks.

Required Skills & Education:

· College degree holder with a background in business administration, management, or computer science.

· Background in Project Management and or Six Sigma Certification/Training will be given preference but not a hard requirement.

· Preference for those with previous experience as an assistant operations manager handling a BPO project.

· Ability to work on several projects at one time

· Strong communications skills

· Ability to work in a fast-paced environment, able to meet tight deadlines and challenging performance targets.

· Strong interpersonal skills, able to work with people from varying backgrounds and culture.

· Proficient in MS Office applications specifically Excel, Access and Power Point.

· Able to think strategically and interpret raw data into specific action plans.

· Willing to work on permanent graveyard shift.

—————————————————————————–

Title: Data Analyst

Location: Manila

Reporting To: Process Manager

Responsibilities

· Work with the research and outbound calling teams to understand progress against client deliverables and objectives

· Analyze the output of research and calling teams and recommend courses of action to management.

· Assist in the coordination of resources (IT, Calling, Research) in attaining project objectives.

· Extract pertinent data as required by project manager.

· Create bi-weekly Return Mail status update and performance reports

· Present data to senior management team.

· Assist the project manager in generating month end reports summarizing project performance.

· Will also be responsible in managing the import and export of data to the auto dialer.

Required Skills & Education:

· College degree holder of any business or computer related course.

· Preference for those with 2 to 3 years of relevant work experience but fresh graduates may be considered.

· Ability to work on multiple projects.

· Strong communications skills

· Ability to work in a fast-paced environment

· Proficient in MS Excel, Access and Power Point.

· Able to think strategically and interpret raw data into specific action plans.

· Willing to work on permanent graveyard shift.

——————————————————————–

Interested applicants kindly email your resumes to human.resource@incoho.com

Alain Ariel “Kyle” Bendijo is Incoho’s VP for Philippine Operations and Process Excellence. He is a holder of a Masters Degree in Business Administration from De La Salle University. He also holds a Bachelor of Arts Degree in Management majoring in Human Resource Management from the same. He is a Certified Six Sigma Greenbelt and is completing his final requirements for blackbelt certification. He is a seasoned amateur photographer and is a certified PADI Divemaster and has been diving in and around the Philippines since 1994.

Job Ads! For Immediate Hiring!

nwonknuecruos — Fri, 21 Jan 2011 20:38:18 +0000

FOR IMMEDIATE HIRING

Job Opening: Collections Specialist

Required Skills:

* Excellent communication skills.
* Assertive and comfortable in negotiations.
* Has proven ability to handle pressure from highly charged situations.
* Detail-Oriented. Highly analytical.
* Team Player
* Must have completed at least 2nd Year College
* Proficient in MS Office Applications

Interested applicants may email their resumes to human.resources@incoho.com

———————————————————————————————————————————–
Data Analyst

Requirements
* College graduate from any four year course.
* Strong analytical skills; comfortable working with a huge amount of data and is able to process into tactical and or strategic action steps.
* Proficient in MS Excel. Knowledge in MS Access a plus.
* Ability to work under pressure and tight deadlines.
* Willing to work during graveyard shift and holidays.
* Training in Six Sigma a plus but not required.

Interested applicants may email their resumes to human.resources@incoho.com
————————————————————————————————————————————

Job Opening: Quality Assurance Analyst

Quality Assurance Analyst

Requirements:

■Required skill(s): Candidate must possess at least a Bachelor’s/College Degree
■Preferably with QA background
■Proficient in using MS Office (Excel, Access, Power Point) as an analytical tool
■Excellent verbal and written communication skills
■Willing to work on a multi-shift environment
■Ability to work with numbers
■An analytical mind which is able to process information logically
■Well organized
■Must have strong tolerance to pressure in a highly dynamic environment
■Required language(s): English
■Applicants must be willing to work in Makati City.
■Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
■Full-Time positions available.

Incoho is a leading Chicago-based company focusing on accounts receivable management and outsourced collections services. Our client roster includes international banks, telecommunications and energy companies, and other global organizations. If you are a self-starter looking for a career opportunity in a dynamic, start-up environment, please send your resume with a cover letter stating the position that you are applying for and a copy of your transcript of records tohuman.resources@incoho.com or to our mailing address below.

Incoho Philippines, Inc.

6th Floor PhilCom Building,

8755 Paseo de Roxas Street,

Salcedo Village, Makati City,

Philippines 1226

Attention: Director, Recruitment and Training

———————————————————————————————————————————-

Incoho is a BPO which started operations in 2002 with a niche focus on commercial collections on North American based receivables. Incoho’s foray into the outsourcing sphere started with local accounts which involved doing consumer collections for two of the Philippines’ top credit card issuing banks. Among our early successes with our clients involved conducting recovery collections for a major US based telecommunications company. Incoho was tasked to work on extremely aged receivables. The collectors jokingly referred to the project as doing “voodoo collections” because it was tantamount to raising the dead. But despite the age and delinquency of the accounts, Incoho still managed to generate significant yield and provide value to our client. It was this tenacity and entrepreneurial spirit that lead to other clients and projects in other aspects of the outsourcing universe.

Incoho’s line of businesses has grown to include collections, both consumer and commercial, list build and lead generation, research and data entry, and Returned Mail solutions. Our focus still remains with our core skill which is a very customer service, solutions oriented approach to collections.

For more info, you may visit our website at www.incoho.com.

Alain Ariel “Kyle” Bendijo joined Incoho in 2001 as the Commercial Credit and Collections Manager. He initially managed Incoho’s Philippine portfolio which included two of the Philippines’ top credit card issuers. He took over the post of VP for Philippine Operations in 2004 and has held the post since and is responsible for managing the day to day operations of the call center. In his capacity as head of Philippine Operations, Kyle has overseen a variety of BPO and KPO type engagements ranging from accounts receivables management, lead generation and qualification, business intelligence and data entry. Kyle was previously connection with Citibank having spent seven years in its cards collections group handing a wide spectrum of delinquency from early delinquency up to pre-write off. He has a Bachelors degree in Management and holds a Masters Degree in Business Administration from De La Salle University. He is also a certified Six Sigma Greenbelt and is currently working on completing his requirements for Blackbelt Certification. Kyle is also an accomplished photographer. He is a seasoned PADI Divemaster and has been diving in and around the Philippines since 1994.

Incoho Photography Workshop Pictures

nwonknuecruos — Tue, 18 Jan 2011 18:04:32 +0000

It was a sunny Saturday morning. I was about to hold a photography workshop with some of my colleagues who have recently bought DSLR’s and were eager to explore the capabilities of their newly acquired toys. I was excited as well. I always find it fulfilling to share tips to new photobugs and seeing the amazement in their faces when they view their camera LCD’s and see the results. So with a very quick powerpoint presentation on aperture, shutter and ISO controls and an intro to basic compositional guidelines, we were out the door and in a few minutes were out the Ayala Triangle snapping away. I’ve noticed that its usually faster for people to learn when they’re actually pressing the shutter button.

What I usually get asked first is “how do you get that blurry background on portraits?” and with a quick set of instructions on using the appropriate aperture and a little hand holding at first, they’re snapping away pictures after pictures of portraits with sharp subjects but with a creamy, blurry background.

Everyone seems to want to achieve that effect common on most portraits and its actually very easy to achieve.

To illustrate what shutter controls can do, I had my colleagues try to capture jumping shots. And with a little guidance, they were capturing jump shots in no time.
After what seemed like hours taking portraits and jump shots, and enduring annoyed looks from Ayala Triangle guards, we were back to the office to view the results of the morning’s efforts.

Thanks to the participants for allowing me to share some of the pleasures of photography. Happy Snapping.

Alain Ariel “Kyle” Bendijo is Incoho’s VP for Process Excellence. He holds a Masters Degree in Business Administration from De La Salle University. He is a certified Six Sigma Greenbelt and is currently working on attaining a black belt certification. Aside from photography, Kyle is also passionate about scuba diving and is a seasoned PADI Divemaster and has been diving in and around the Philippines since 1994.

Free Photography Workshop for Incoho Employees

nwonknuecruos — Mon, 03 Jan 2011 16:37:42 +0000

Incoho is going to have a FREE photography class for it’s employees as a New Year treat.

Due to the increase in digital camera and DSLR users among Incoho peeps, it was decided to organize a photography workshop to be conducted by Kyle Bendijo, Incoho’s VP for Operations. “I noticed a lot of the guys brandishing new cameras during the last Christmas party and I thought it would be a good idea to hold a free worshop for Incoho employees so they can maximize their camera’s capabilities.” according to Kyle.

The first session will be conducted on January 15th, 2011 from 8AM to 12NN. It will be a combination of classroom and photoshoot activities with photoshoot assignments in between the modules and a critique/sharing session towards the end. The topics to be covered would include basic camera controls, aperture and shutter speed, and basic composition rules. Participants should preferably have a digital camera which has a Manual mode setting but in lieu of, any digital camera may do.

For interested participants, kindly confirm your attendance with Phoebe Rea or Jam Osea.

Alain Ariel Kyle Bendijo is Incoho’s VP for Philippine Operations. He holds a Masters Degree in Business Administration from De La Salle University Graduate School for Business and Economics. He is a certified Six Sigma Greenbelt. He also holds a professional certification rating from Professional Association of Dive Instructrors (PADI) as a Divemaster and has been diving for over 16

Job Ad

nwonknuecruos — Mon, 03 Jan 2011 16:14:25 +0000